Step 1:
Navigate to a Whois tool like: https://www.whois.com/whois/
Check registrar and DNS settings
- If name servers are the same as registrar (and the website is not hosted through registrar), that likely means Zone Record is set at registrar, not at the hosting side and you will need registrar access to create CNAME record for subdomain pointer to Shopify.
- If DNS is showing hosting or CDN name servers, then CNAME will be created at the hosting company.
Example:
Domain: mydomainname.com
Registrar: GoDaddy.com, LLC
Name Servers:
ns03.domaincontrol.com – default GoDaddy NS
ns04.domaincontrol.com – default GoDaddy NS
Step 2:
Access your hosting control panel (e.g. cPanel)
Add two CNAME records
CNAME 1
Name: shop.yourdomain.com. (replace yourdomain.com with your domain name)
CNAME: yourshopifystorename.myshopify.com (replace “yourshopifystorename” with your Shopify store name)
CNAME 2
Name: www.shop.yourdomain.com. (replace yourdomain.com with your domain name)
CNAME: yourshopifystorename.myshopify.com (replace “yourshopifystorename” with your Shopify store name)
It can take up to 24 hours for these changes to take effect and be accessible.
Verify in Shopify by going to online store > domains > connect existing domain and entering “shop.yourdomain.com”. (replace yourdomain.com with your domain name)
After these changes have propagated (up to 24hrs) your Shopify store should be accessible as a subdomain on your existing domain name.